Today, Vista IT Group announced that they achieved the ISO 9001:2015 certification for Quality Management Systems issued by the International Organization for Standardization (ISO). To earn this authorization, companies must demonstrate that their products and services persistently meet customer expectations, and they constantly strive to enhance customer satisfaction through the effective use of their internally-generated Quality Management System (QMS). “Pursuing the certification was an obvious choice for us,” said Jeff Stevens, President and CEO of Vista IT Group. “Quality, customer satisfaction, and continual improvement are the cornerstones of who we are at Vista.”
“Going through this process has proven invaluable. Vista was already a well-run organization, but we quickly recognized that ISO was going to make us better,” said Stevens. “We’ve been in business for more than 30 years, so of course we had processes in place. But they were not necessarily written and evaluated on a regular basis. When we began evaluating these processes and applying ISO standards, we saw immediate and positive results.”
It can take years to become ISO certified, but Vista was able to earn the ISO 9001:2015 in less than six months. “I don’t think anyone truly understood the work and dedication that was involved in earning this certification until we were well into the trenches,” said Mitchell Vruggink, Presales Engineer and ISO Management Lead. “It wasn’t easy, but it was well worth it.”
“Getting ISO certified was a big deal for us,” said Stevens. “Not only did it require a huge commitment from the organization, but it also led us to take a hard look at ourselves. We had to take a step back from the day-to-day details so that we could look ahead and figure out what we wanted the business to look like.”
“The success of an initiative like this requires buy-in from the top down. It’s crucial to have leadership invested because earning the ISO 9001:2015 certification isn’t a one-and-done sort of thing; it’s a long-term commitment,” explained Vruggink. ISO requires companies to recertify every time an updated set of standards are released (about every seven years) as well as maintain their certification through annual audits.
As an independent, non-governmental organization, International Organization for Standardization (ISO) brings experts together from over 160 countries around the globe, to set standards that encourage innovation and deliver solutions to global challenges. International Standards give world-class specifications for products, services, and systems, to ensure quality, safety and efficiency. To learn more about ISO, please visit their website here: https://www.iso.org/
About Vista IT Group
Vista is one of the largest and most established technology providers in the country. Since 1986, we have been serving customers through core competencies in Data Center, Supply Chain and Technology Services. Uniquely equipped with certified engineers, warehouse facilities, and logistics expertise, our business model can quickly respond to the ever-changing technology needs of our customers. Vista IT Group provides a broad range of programs and professional services to help integrate strategies around our customers’ information technology, data, and lifecycle management needs. Vista IT Group’s ISO certifications were made possible through a competitive grant awarded by the State of Michigan. To learn more about Vista IT Group, please visit their website here: https://www.vistaitgroup.com